Terms of Service and End User License Agreement
Last updated: March 8, 2026
1. AGREEMENT TO TERMS AND APPLE ACKNOWLEDGMENT
These Terms and Conditions ("Terms," "Terms of Service," or "ToS") are a binding agreement between you and Human ("Company," "we," "us," or "our") governing your access to and use of the Human mobile application and related services, including matching, discovery, messaging, and any associated websites or APIs (collectively, the "Service"). By creating an account, using the Service, or indicating acceptance (e.g., by tapping "Sign Up" or "I Agree"), you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.
1.1 App Store and Apple Acknowledgment
You and Human acknowledge that these Terms are concluded between you and Human only, and not with Apple Inc. ("Apple"). Human, not Apple, is solely responsible for the Service and the content thereof. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including, but not limited to: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
1.2 Third-Party Beneficiary
You and Human acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
2. ELIGIBILITY AND REGISTRATION
2.1 Age Requirements
You must be at least 18 years of age to use the Service. By creating an account and using the Service, you represent and warrant that you are 18 or older. If you do not meet this requirement, you must not access or use the Service.
2.2 Student Eligibility and Verification
The Service requires a valid, active edu email address or other proof of enrollment at a recognized educational institution. We reserve the right to periodically verify your student status. If you graduate, leave your institution, or lose access to your edu email, your access to the Service may be suspended, altered, or terminated at our discretion.
2.3 Account Security
You must provide accurate, current, and complete information when registering and keep it updated. You are responsible for maintaining the confidentiality of your account credentials (including your password) and for all activity under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate your account if we believe you have violated these Terms or for other reasons consistent with this agreement.
3. ARTIFICIAL INTELLIGENCE AND MATCHING ALGORITHM
3.1 Use of AI Services
The Service makes available proprietary, generative AI-powered algorithms and machine learning models designed to facilitate user discovery, curate profile recommendations, and optimize matching. By using the Service, you acknowledge, consent, and authorize Human to process your profile data, interactions, and preferences through these artificial intelligence tools.
3.2 AI Limitations
YOU ACKNOWLEDGE AND AGREE THAT THE AI TOOLS AND ALGORITHMS PROVIDED BY THE SERVICE ARE NOT HUMAN. Human does not guarantee that any matches, recommendations, or algorithmic outputs will result in successful interactions or absolute compatibility. Machine learning technology is evolving, and the Service is intended solely for personal, informational, and entertainment purposes.
4. ACCEPTABLE USE AND MODERATION (APPLE REQUIREMENTS)
4.1 Lawful Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to: Use the Service in any way that violates applicable law or the rights of others. Harass, bully, stalk, threaten, or abuse any user, or send unsolicited sexual, violent, or otherwise offensive content. Impersonate any person or entity, or misrepresent your identity or affiliation. Use the Service for fraud, spam, phishing, or to distribute malware or harmful code.
4.2 Prohibited Technical Actions
You are strictly prohibited from attempting to: Scrape, crawl, or use automated means (bots, scripts, etc.) to access the Service or collect user data without our prior written permission. Circumvent or attempt to circumvent any security, access control, rate limits, or eligibility checks. Interfere with or disrupt the Service or the servers or networks connected to the Service. Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or AI models of the Service.
4.3 Zero Tolerance for Objectionable Content
Human maintains a strict, zero-tolerance policy against objectionable content and abusive users. You may not use the Service to promote violence, discrimination, or illegal activity. The Service provides in-app mechanisms to block abusive users and flag objectionable content. We will act on reports of objectionable content within 24 hours by removing the content and ejecting the user who provided the offending content. We may remove content, suspend, or terminate accounts that we determine violate these rules or harm the safety or experience of other users. Our decisions are final in this regard.
5. INTELLECTUAL PROPERTY AND USER CONTENT
5.1 Human's Intellectual Property
The Service (including its design, text, graphics, logos, software, and other materials, excluding User Content) is owned by the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws. Furthermore, Human expressly retains all ownership, title, and interest in and to its matching algorithms, AI models, machine learning infrastructure, and all improvements made thereto. "Human" and related marks are our trademarks; you may not use them without our permission.
5.2 User Content Ownership and License
You retain ownership of content you submit to the Service (e.g., profile text, photos, messages, questionnaire answers) ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, store, display, reproduce, modify (e.g., for technical processing or formatting), and distribute your User Content solely to operate, provide, and improve the Service (e.g., showing your profile to potential matches, storing and delivering your messages, running our matching algorithm).
5.3 AI Training License and Message Privacy
You agree that Human may utilize your User Content to train, develop, enhance, and evolve the underlying artificial intelligence models and algorithms that power the Service. However, we strictly maintain the privacy of your direct peer-to-peer messages. We do not proactively monitor private chats, nor do we use the contents of private peer-to-peer messaging to train our AI models, unless such messages are explicitly flagged and reported by a user for safety violations.
6. USER INTERACTIONS AND OFFLINE SAFETY
6.1 Assumption of Risk
You are solely responsible for your interactions with other users. The Company does not conduct criminal background checks on its users or otherwise inquire into the background of its users. We make no representations or warranties as to the conduct or compatibility of users.
6.2 Disclaimer of Offline Liability
HUMAN IS NOT RESPONSIBLE FOR ANY ACTIVITIES, INCIDENTS, INJURIES, OR DAMAGES THAT OCCUR OFFLINE BETWEEN YOU AND ANY USERS YOU MEET THROUGH THE SERVICE. Always use your best judgment and take appropriate safety precautions when communicating with or meeting new people, both online and in person.
7. THIRD-PARTY SERVICES
The Service may contain links to third-party websites, advertisements, or integrations with third-party platforms. When you click on a link to a third-party service, you become subject to the terms and conditions and privacy policies of that third party. Human does not review, control, or endorse any third-party services and is not responsible for their content or data practices. Your interactions with third-party services are entirely at your own risk.
8. DISCLAIMERS AND LIMITATION OF LIABILITY
8.1 Disclaimers
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, the Company disclaims all warranties, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that: The Service will be uninterrupted, secure, or error-free. Any defects or errors will be corrected. The Service or servers are free of viruses or harmful components. You will find matches, dates, or friends through the Service.
8.2 Limitation of Liability
To the fullest extent permitted by applicable law, in no event will the Company, its affiliates, directors, employees, or agents be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost data, or personal injury/property damage related to or arising out of your use of the Service. Under no circumstances shall our aggregate liability to you for all claims relating to the Service exceed the greater of $100 USD or the amount you paid us, if any, in the past six (6) months.
8.3 Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses (including reasonable legal fees) arising out of or in any way connected with: Your access to or use of the Service. Your User Content. Your violation of these Terms or any applicable law. Your interaction with any other user.
9. DISPUTE RESOLUTION AND BINDING ARBITRATION
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
9.1 Governing Law
These Terms shall be governed by the laws of North Carolina and California, without regard to its conflict of law principles.
9.2 Informal Dispute Resolution
Before filing a claim, you and Human agree to attempt to resolve the dispute informally. You agree to notify us in writing of your dispute via email. If the dispute is not resolved within forty-five (45) days of notice, either party may initiate formal proceedings.
9.3 Binding Arbitration
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in North Carolina and California, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.
9.4 Class Action and Jury Trial Waiver
You and the Company agree to waive any right to a jury trial or to participate in a class-action lawsuit. All claims must be brought on an individual basis, and the arbitrator may not consolidate more than one person's claims.
9.5 Batch Arbitration
To increase the efficiency of administration and resolution of arbitrations, you and Human agree that in the event there are one hundred (100) or more individual Requests of a substantially similar nature filed against Human by or with the assistance of the same law firm or organization within a thirty (30) day period, the AAA shall administer the arbitration demands in batches of 100 Requests per batch. You and Human agree to cooperate in good faith with the AAA to implement this Batch Arbitration process to minimize the time and costs of arbitration.
10. TERMINATION AND MODIFICATION
10.1 Termination
You may terminate this agreement at any time by deleting your account and removing the Human app from your device. We reserve the right to suspend or terminate your account, or restrict your access to the Service, at any time, for any reason, and without notice or liability. Common reasons for termination include violations of these Terms, suspected fraudulent activity, or behavior that harms the community. Upon termination, the licenses granted by these Terms will immediately cease.
10.2 Changes to Terms
We may update these Terms from time to time to reflect changes in our app, the law, or our business practices. If we make material changes, we will notify you (e.g., via email, push notification, or an in-app alert) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.
11. CONTACT US
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
Email: ask@gethumanapp.com
Mailing Address: Box 98076 Durham, NC 27708